Terms & Conditions
SERVICE USERS TERMS AND CONDITIONS OF RESIDENCE
This document sets out the respective rights and responsibilities of the staff and management of UKI CARE HOME and the service user relating to residence in the home.
We try to provide a comfortable and happy home and hope that Service Users (Residents), will enjoy living here. We will do everything possible to respect the rights of service users in this home, particularly by observing the values of privacy, dignity, independence, choice, civil rights and fulfilment which can be threatened by living in a communal environment and having to cope with disabilities.
We recognise that providing good care is a co-operative process and we will attempt to consult service users and, where appropriate, their relatives, friends and representatives at all times and as fully as possible. This document should be read and interpreted in the light of these principles.
Note: The following section is not appropriate for Service Users (Residents) coming to the home for respite, phased care, rehabilitation, intermediate care, or other short-term or recurring periods.
Residence in the home for the first four weeks will be on a trial basis. If during or at the end of the period either the service user or the home’s management regards the arrangement as unlikely to be satisfactory for the long term, residence can be terminated with reasonable notice from either side and the service user will vacate the home at a time agreed.
The staff and management of the home will make every effort to provide the service user with a permanent place of residence including wherever possible through periods of sickness. Advice will be taken from the appropriate health professionals in situations where it is considered that the home is temporarily or permanently unable to provide for the service user’s medical or nursing needs.
In the event that either the management of the home finds that the home is no longer able to accommodate the service user appropriately or the service user wishes to leave the home for any reason, either side will normally give four weeks’ notice of termination of residence. A shorter period of notice will be applicable only in situations involving emergencies.
The total fees payable will be the agreed fees based on the needs of the service user plus VAT per week, this being paid by the service user or their representative, payable weekly by invoice and paid directly to companies’ bank account:
Fees are reviewed annually. If a service user requires additional care, however, it may be necessary to increase the fee. The home will give four weeks’ notice of any increase in fees. The fee includes 24-hour care, catering, laundry (with the exception of dry cleaning) and general cleaning. It does not include continence products (if applicable), Chiropody, Hairdressing and personal toiletries which are not deemed to be of the basic care range and newspapers/periodicals.
For periods of absence including sickness & death, during the four week/ month for which fees have been invoiced, no refunds will be made and outstanding amounts will be payable.
The Service User’s Room
The service user will have exclusive use of the allocated room, which will be treated as far as possible as his or her private space. Service users are welcome to bring to their room, personal items and any furniture they wish to use which can be safely accommodated in the space. Furnishing of the service user’s room will include at least the following.
- A clean comfortable bed suitable for the service user’s needs.
- Bed linen.
- Curtains or blind.
- A mirror.
- Overhead and bedside lighting.
- Comfortable seating for two people.
- Drawers and enclosed hanging space for clothes.
- Two accessible double electric sockets.
- A bedside table.
- A wash hand basin
- Carpets or equivalent.
- Lockable storage space for medication, money and valuables.
- A lock to the bedroom door with key, should you require this for additional privacy.
Service users are encouraged to have personal possessions, subject to health and safety and fire risk assessments, which remain their property. (Service users wishing to bring a pet into the home should discuss the matter with the manager who will make every effort to meet reasonable requests). Items of significant value should be passed to the management for safe-keeping. You will be provided with a written receipt for these items. The staff will attempt to provide security for service user’s possessions but no responsibility can be accepted for items retained in the service user’s own room, especially those items not so declared at the time of admission or at any time thereafter. All personal clothing should be marked with the service user’s name, preferably with embroidered name tapes, discretely positioned in the garments for the maintenance of dignity.
The home will promote and maintain the service user’s health and ensure access to health care services. In particular it will do the following.
- Support self-care wherever possible.
- Maintain personal and oral hygiene.
- Identify pressure sores or the risk of developing pressure sores and undertake appropriate action.
- Seek and act on advice on continence and ensure that the necessary aids and equipment are provided and used.
- Monitor psychological health and ensure that preventive and restorative care are provided.
- Provide appropriate opportunities for exercise and physical activities.
- Identify and act on any risk of falling.
- Regularly assess and act on the service user’s nutritional needs and monitor weight gain or loss.
- Enable service users to register with the local General Practitioner of their choice, subject to the General Practitioner’s agreement. If there is a difficulty to register with a local GP, the Home Manager will consult with the local Primary Care Agency/ Health Authority or Primary Care Trust.
- Facilitate access to specialist medical, nursing, dental, pharmaceutical, chiropody and therapeutic services, and hospital and community health care, as required.
- Ensure access to hearing tests and sight tests and to appropriate aids.
- Provide information and advice about entitlements to health care.
- Inform the service users’ next of kin or representative of serious illness or death.
The home maintains a clear policy and stringent procedures in accordance with the Department of Health guidelines for all aspects of handling of service users’ medication. Records are kept of whether each service user wishes to deal with their own medication or pass that responsibility to staff, and of any medication in use whether or not it is self-administered.
The management undertakes to make available sufficient staff to meet the service users’ care needs. A full assessment of care needs will be carried out before admission and needs will be reviewed regularly. A service user plan of care will be drawn up with the full involvement of the service user and/or next of kin and reviewed at least monthly. The plan of care will set out in detail the action needed to be taken by care staff to ensure that all aspects of the health, personal and social care needs of the service user are met.
The home is properly insured by [a recognised Insurance Company] and will advise service users on insurance cover for personal property. The company indemnifies all service users up to a maximum of £25,000 for the loss of personal property. A copy of the insurance certificate for your perusal is available on request and the Home Manager will be pleased to facilitate this.
Health and Safety
The management will ensure as far as practical the health, safety and welfare of service users, including compliance with relevant legislation and the Department of Health guidance. To comply with fire regulations and for the safety and comfort of service users and staff, smoking is not generally permitted within the home. So as not to discriminate against individuals who do smoke, this will be permitted in a designated, risk assessed area and under staff supervision. The management whilst taking the decision to allow individual service users to smoke in a designated smoking area, must ensure that this does not impinge on the right of other service users to live in a smoke free atmosphere.
Visitors are welcome at any time. Visitors can be provided with meals and beverages with the prior agreement of the Home Manager. In the interest of general safety visitors are not allowed in the kitchen area which is subject to Food Hygiene and Safety Regulations (Food Safety Act 1990). To comply with Fire Regulations (Fire Precautions Regulations 1997), and for general safety, visitors are asked to sign the visitors’ book both when entering and leaving the home. Should a visitor also leave the home for any period and any purpose with a service user, the Home Manager or senior person in charge should be informed prior to leaving and on returning.
The home has a complaints procedure which can be seen on request. Copies are displayed in the entrance/reception hall of the home. Any complaint made by or on behalf of a service user will be investigated and dealt with under the procedure.