Terms & Conditions
SERVICE USERS TERMS AND CONDITIONS OF DOMICILIARY CARE SERVICE
This document sets out the respective rights and responsibilities of the staff and management of UKI DOMICIALARY CARE SERVICES and the service user or their representative relating to the SERVICE USER in her own home address.
We aim to provide a comfortable and happy service in their own home and hope that the Service User, will continue to enjoy living there in their own home. We will do everything possible to respect the rights of service users in their home, particularly by observing the values of privacy, dignity, independence, choice, civil rights and fulfilment which can be threatened by living at home and having to cope with their disabilities.
We recognise that providing good care is a co-operative process and we will attempt to consult service users and representative (where appropriate), their relatives, friends and representatives at all times and as fully as possible. This document should be read and interpreted in the light of these principles.
Care Workers providing living in care in the Service user home for the first four weeks will be on a trial basis. If during or at the end of the period either the service user or the home’s management or their next of kin regards the arrangement as unlikely to be satisfactory for the long term, the care worker can be terminated with reasonable notice from either side and the care worker will vacate the house at a time agreed.
Living in Care
The Care Workers and management of the Domiciliary Care Services U K International Nursing Agency Ltd. will make every effort to provide the service user with all necessary advice which will be taken from the appropriate health professionals in situations where it is considered necessary to provide the service user’s medical or nursing needs.
In the event that either the management of Domiciliary Care Services, U K International Nursing Agency Ltd. finds that they are no longer able to accommodate the service user appropriately or the service user wishes to leave the Domiciliary Care Services of U K International Nursing Agency Ltd. either side will normally give four weeks’ notice of termination of the service. A shorter period of notice will be applicable only in situations involving emergencies.
The total fees payable will be the agreed fees based on the needs of the service plus VAT per week for Living in Care or per hour plus travel for Daily Personal Care, this being paid by the service user or their representative, payable weekly by invoice and paid directly to companies’ bank account:
Fees are reviewed annually and can alter in accordance with law and Inland Revenue Directives.
When a service user requires additional care. The 1:1 care will be reviewed every month. The Domiciliary Car Service will give four weeks’ notice of any increase in fees. The fee includes 24hour care, catering, laundry (with the exception of dry cleaning) and general cleaning. It does not include continence products and disposables such as aprons and gloves, Chiropody, Hairdressing and personal toiletries which are not deemed to be of the basic care range, newspapers, periodicals.
For periods of absence including sickness & death, during the four week/month for which fees have been invoiced, no refunds will be made and outstanding amounts will be payable.
The Service User’s Care Worker Room
The service users’ care worker will have exclusive use of the allocated room (if applicable), which will be treated as far as possible as their private space. Care workers are welcome to bring to their rooms personal items they wish to use which can be safely accommodated in the space. Furnishing of the care worker’s room will include at least the following.
- A clean comfortable bed suitable for the service user’s needs.
- Bed linen.
- Curtains or blind.
- A mirror.
- Overhead and bedside lighting.
- Comfortable seating for two people.
- Drawers and enclosed hanging space for clothes.
- Two accessible double electric sockets.
- A bedside table.
- A wash hand basin
- Carpets or equivalent.
- Lockable storage space for medication, money and valuables.
- A lock to the bedroom door with key, should you require this for additional privacy.
The Care Worker will promote and maintain the service user’s health and ensure access to health care services. In particular it will do the following.
- Support self-care wherever possible.
- Maintain personal and oral hygiene.
- Identify pressure sores or the risk of developing pressure sores and undertake appropriate action.
- Seek and act on advice on continence and ensure that the necessary aids and equipment are provided and used.
- Monitor psychological health and ensure that preventive and restorative care are provided.
- Provide appropriate opportunities for exercise and physical activities.
- Identify and act on any risk of falling.
- Regularly assess and act on the service user’s nutritional needs and monitor weight gain or loss.
- Enable service users to register with the local General Practitioner of their choice, subject to the General Practitioner’s agreement. Facilitate access to specialist medical, nursing, dental, pharmaceutical, chiropody and therapeutic services, and hospital and community health care, as required.
- Ensure access to hearing tests and sight tests and to appropriate aids.
- Provide information and advice about entitlements to health care.
- Inform the service users’ next of kin or representative of serious illness or death.
The Domiciliary Care Service maintains a clear policy and stringent procedures in accordance with the Department of Health guidelines for all aspects of handling of service users’ medication. Records are kept of whether each service user wishes to deal with their own medication or pass that responsibility to staff, and of any medication in use whether or not it is self-administered.
The management undertakes to make available sufficient care workers to meet the service users’ care needs. A full assessment of care needs will be carried out before admission and needs will be reviewed regularly. A service user plan of care will be drawn up with the full involvement of the service user and/or next of kin, and reviewed at least monthly. The plan of care will set out in detail the action needed to be taken by care staff to ensure that all aspects of the health, personal and social care needs of the service user are met.
The home is properly insured by [a reputable Insurance Company] and will advise service users on insurance cover for personal property. The company indemnifies all care workers in the service users work setting up to a maximum of £25,000 for the loss of personal property. A copy of the insurance certificate for your perusal is available on request and the Home Manager will be pleased to facilitate this.
Health and Safety
The management will ensure as far as practical the health, safety and welfare of service users, including compliance with relevant legislation and the Department of Health guidance. To comply with fire regulations and for the safety and comfort of service users and staff, smoking is not generally permitted within the home. So as not to discriminate against individuals who do smoke, this will be permitted in a designated, risk assessed area. The management whilst taking the decision to allow individual service users to smoke in a designated smoking area, must ensure that this does not impinge on the right of other to live in a smoke free atmosphere.
The Domiciliary Care Service has a complaints procedure which can be seen on request. Copies are displayed on the website of www.ukina.co.uk. Any complaint made by or on behalf of a service user will be investigated and dealt with under the complaints’ procedure.